Hillsboro AFI agent wins insurance award through J.D. Power and Associates program

Jayson Hanschu, an American Family Insurance agent in Hillsboro, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.

The service excellence distinction, announced July 27, was determined through a two-part evaluation process conducted by J.D. Power and Associates.

The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent.

In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies.

Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass an on-site evaluation based on five best-practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

“The Distinguished Insurance Agency award is more than a title or a trophy,” said Jack Salzwedel, American Family executive vice president. “It’s a designation consumers can trust that tells them these are agents who do the best job of satisfying their customers.”

In June, Hanschu was named an “All-American Agent” by American Family, a designation recognizing outstanding sales.

Hanschu, an agent for American Family since September 1998, has an office at 104 E. First, Suite A, Hillsboro.

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