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This is real customer service?

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Written by Joel Klaassen Tuesday, 29 May 2012 14:41

What follows is not made up. It is a chat session with our local phone company trying to determine why phones (Internet) were not working around town most of the day Thursday, May 24. Ours were working as we have Internet phones through Eaglecom.

Thank you for contacting CenturyLink. My name is William K. (20709): Hello! My name is Billy! How may I assist you today?

Joel: Any idea when service will be restored?

Billy: You’ll need to contact our reconnect services Depart­ment at 1-800-423-8994.

Joel: We have no Internet service and we can’t call anything outside of the local exchange.

Joel: Our bill is paid; this is a CenturyLink service issue.

Billy: I am sorry, I’m not able to assist the reconnect within my...

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Local stores handy for supplies

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Written by Joel Klaassen Tuesday, 22 May 2012 15:20

I’m glad to say that the facelift of the Free Press building is complete with new paint, new awning and replacement sign. We have heard that people can’t find us, but I think that will change now.

Son Dan has been accustomed to taking about an hour to get anything he needed for the work he was doing in the Seattle area, plus dealing with traffic to boot. Not so here.

We were glad we could get everything locally that we needed to do the job. With The Lumberyard and True Value just down the street, it was a matter of walking over and getting what we needed. The green awning material took just two days to get here after ordering it. And Jostrux was right here in town for the sign. It’s so handy to have everything so close by when...

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Reunion is just around the corner

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Written by Joel Klaassen Tuesday, 15 May 2012 14:39

The HHS All-School Reunion is just around the corner, slated for 6:30 p.m. Satur­day, May 26, at the Hillsboro Mennonite Breth­ren Church. Advance reservations for the banquet are due by this Friday, May 18.

We will be recognizing several of the classes whose year’s end in “2” during the evening.

The meal will be served by Panhandler’s Catering. I don’t know what we are having other than I think the dessert will be some kind of chocolate. The guys on the committee don’t get to pick the main course but we do have a say in the dessert.

Be sure to check out the senior pictures that will be displayed in some of the businesses around town. And this year, with the help of the Chamber of Commerce, we are asking businesses to...

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KU Relays is a fond memory

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Written by Joel Klaassen Tuesday, 08 May 2012 14:55

I wish I could have gone to the KU Relays two weekends ago. Not because of anything in particular, but because I always enjoy seeing the great athletes that show up for the event each year.

I remember being there in the 1960s when a group of relay teams from Texas Southern burned up the track and won practically all of the relay events. I had never seen such blazing speed before.

(My memory is really pretty good; I googled “Texas Southern” after I wrote the preceding paragraph and learned that they won all six relays in 1962).

Now I read where they have moved some events, like the shotput, to downtown Lawrence. They probably won’t be moving the javelin down there anytime soon.



I heard this story from an old...

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Iowa conf. fed us info and food

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Written by Joel Klaassen Tuesday, 01 May 2012 15:07

I love to travel, but it’s always great to get back home again. The most recent trip was to Des Moines, Iowa. The majority of our staff attended the Midwest Free Com­munity Papers’ spring conference.

There’s always a great deal to learn and this time was no exception. Great sessions were presented on the technical aspects of publishing, both for print and the digital world, motivational guidance from an expert on customer service, and all of the latest in the digital and social media world.

And I don’t want to forget the great food. Every time I leave town I come back 10 pounds heavier it seems.



When Nancy and I got home the previous week from Atlanta, I had a stack of work in front of me. So I just turned around and it...

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